Please kindly familiarise yourselves with the table below and complete it, using the proposed appraisal scale. The questionnaire results will serve us to examine the existing level of Client's satisfaction as regards services performed by PRS and their improvement.

We thank you in advance for completion of the table.
Appraisal scale: 1 - 5 ( 1 - low, ............. 3 - medium, ............. 5 - high)

Item	Factors having influence on Client's satisfaction	Level of importance for the Client	Level of fulfilling by PRS
General for all the services
1.	Timeliness of service execution	1 2 3 4 5	1 2 3 4 5
2.	Way of communication with the Client	1 2 3 4 5	1 2 3 4 5
3.	Response to the requirements and needs of the client	1 2 3 4 5	1 2 3 4 5
4.	Advertising in general	1 2 3 4 5	1 2 3 4 5
5.	Easy access to competent persons	1 2 3 4 5	1 2 3 4 5
6.	Surveyor's / auditor's competence / professionalism	1 2 3 4 5	1 2 3 4 5
7.	Fees	1 2 3 4 5	1 2 3 4 5
If any other factors influence your satisfaction, please give them  below and appraise. Please write in any remarks overleaf.
8.		1 2 3 4 5	1 2 3 4 5
9.		1 2 3 4 5	1 2 3 4 5
10.		1 2 3 4 5	1 2 3 4 5
Company's name
Signature
Place Date (yyyy-mm-dd)